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CASE STUDIES

Bright Star has provided practical and innovative services and solutions to federal, state, county and local government agencies for more than 12 years. Our team uses industry leading tools and applications including SharePoint, Microsoft Dynamics 365, Power BI and more, as well as FedRAMP certified cloud platforms, to achieve results. Our partnerships with large innovators such as Microsoft and OpenText, and with national Veteran-owned organizations, enable us to deliver real-world services and solutions tailored to your needs. Read about how our team of warriors has deployed services and solutions across a variety of government agencies.

United States Federal Emergency Management Agency (FEMA)

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NARA Compliance

Records Management

Document Conversion

ECM Implementation

In partnership with Open Text, Bright Star introduced a pilot ECM system to District 2 and converted thousands of records, enabling them to improve disaster response capabilities in the tri-state area. We also assisted with NARA submission and compliance.

United States Department of Homeland Security

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Evidentiary Information Taxonomy

Records Management

Document Conversion

We organized, categorized and converted confidential evidence for the Immigration and Customers Enforcement (ICE) division in New York City, allowing them to more quickly and easily analyze evidentiary documentation.

New Jersey Office of the Attorney General

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Board Meeting Services

Rules and Regs Processing

Records Management

Document Conversion

Cloud Migration

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Working with several agencies within OAG, we helped established a modern records management processes, and instituted cloud-based Board Meeting Services.

Essex County Division of Welfare

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Case Management Implementation
System Modernization

Cloud Migration
Disaster Recovery and General Security Policies and Procedures

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Bright Star modernized Essex County Division of Welfare with over 800 concurrent users. We migrated them to the cloud, implemented new servers for comprehensive disaster recovery and cyber security policies and procedures, and created a department-wide case banking solution, reducing response time from 2 weeks to less than a day.  

Bergen County, NJ

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Queue Management
Workflow Mapping
Process Design
Site Staff Training

We deployed a comprehensive queue management system (cloud-based appointment and virtual queuing) for the Bergen County Board of Social Services that significantly improved customer experiences and operational efficiency, reducing

wait times as much as 60%.

Montgomery County, MD

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Queue Management
Workflow Mapping
Process Design
Site Staff Training

Bright Star tailored and deployed a complete queue management system (cloud-based appointment and virtual queuing) for 18 locations and hundreds of users servicing thousands of customers at the Montgomery County Department of Health and Human Services.