BRIGHT STAR
United States Federal Emergency Management Agency (FEMA)
.png){kind=small}
NARA Compliance
Records Management
Document Conversion
ECM Implementation
In partnership with Open Text, Bright Star introduced a pilot ECM system to District 2 and converted thousands of records, enabling them to improve disaster response capabilities in the tri-state area. We also assisted with NARA submission and compliance.
United States Department of Homeland Security
Evidentiary Information Taxonomy
Records Management
Document Conversion
We organized, categorized and converted confidential evidence for the Immigration and Customers Enforcement (ICE) division in New York City, allowing them to more quickly and easily analyze evidentiary documentation.
New Jersey Office of the Attorney General
Board Meeting Services
Rules and Regs Processing
Records Management
Document Conversion
Cloud Migration
Working with several agencies within OAG, we established modern records management processes, and instituted cloud-based Board Meeting Services consisting of board portal software and services supporting 50+ boards, committees and commissions.
Essex County Division of Welfare
Case Management Implementation
System Modernization
Cloud Migration
Disaster Recovery and General Security Policies and Procedures
Bergen County, NJ
Queue Management
Workflow Mapping
Process Design
Site Staff Training
Bright Star modernized Essex County Division of Welfare with over 800 concurrent users. We migrated them to the cloud, implemented new servers for comprehensive disaster recovery and cyber security policies and procedures, and created a department-wide case banking solution, reducing response time from 2 weeks to less than a day.
We deployed a comprehensive queue management system (cloud-based appointment and virtual queuing) for the Bergen County Board of Social Services that significantly improved customer experiences and operational efficiency, reducing
wait times as much as 60%.
Montgomery County, MD
Queue Management
Workflow Mapping
Process Design
Site Staff Training
Bright Star tailored and deployed a complete queue management system (cloud-based appointment and virtual queuing) for 7 locations and hundreds of users servicing thousands of customers at the Montgomery County Department of Health and Human Services.